Solution
Bring guests back.
Ask for feedback at the right moment, turn happy guests into Google reviews, and give members a reason to book direct next time.
The challenge
The relationship ends at check-out, reviews are rare, and loyalty programmes go unused.
Silent guests
Most guests leave without telling you how it was.
Few reviews
Happy guests rarely write a review unless asked.
Forgotten loyalty
Points and benefits nobody can find or use.
How Gustaffo solves it
Feedback that turns into reviews
Right after check-out, guests rate their stay. Those who give four or five stars are invited to share it on Google.
- Star rating after check-out
- Google review invitation for happy guests
- Link to your own survey
A member area guests use
Members see their tier, points, vouchers and upcoming stays in one place, in their language.
- Tiers, points and vouchers
- Bookings and experiences in one place
- Profiles and consents synced with your CRM
Stay in touch, automatically
Post-stay emails go out at the moment you choose, in your brand and the guest’s language.
- Post-stay emails on schedule
- Templates per season and language
- Your own sender domain
See it with your own hotel in mind.
Book a 20-minute demo. We walk you through the parts that matter most to you and show how they connect to your systems.